Shipping & Warranty Policy
OüS Shop Shipping and Warranty Policy
Effective Date: 12/05/2024
1. Shipping Policy
a. Processing Time
All orders are processed within 3-5 business days. If there are any delays in processing your order, we will notify you via email.
b. Shipping Methods
We offer various shipping options to ensure your artwork arrives safely and promptly. Available shipping methods include:
Standard Shipping
Expedited Shipping
International Shipping
Please select your preferred shipping method at checkout.
c. Shipping Rates
Shipping costs are calculated at checkout based on the delivery location, shipping method, and the size of the artwork.
For international orders, additional customs duties and taxes may apply, and these are the responsibility of the buyer.
d. Delivery Times
Estimated delivery times are as follows:
Domestic Orders: 5-7 business days
International Orders: 10-15 business days
Please note that these times are estimates and may vary based on factors such as weather, holidays, and carrier delays.
e. Packaging
Each piece of artwork is carefully packaged to prevent damage during transit. We use high-quality materials and appropriate protective measures to ensure your artwork arrives in perfect condition.
f. Tracking Your Order
Once your order has shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.
g. Delivery Issues
If your artwork does not arrive within the estimated delivery time or if there are any issues with delivery, please contact us at [insert contact information] for assistance.
2. Warranty Policy
3-Month Warranty Policy for OüS
At OüS Shop, we are dedicated to offering you high-quality original artwork. To ensure your satisfaction, we provide a 3-month warranty policy. Please review the following terms carefully.
What’s Covered
Defects in Materials or Craftsmanship: If your artwork shows any defects in materials or craftsmanship upon arrival, we will either repair or exchange the item at no additional cost.
Damage During Shipping: If your artwork is damaged during shipping, we will provide a similar alternative at no additional cost.
What’s Not Covered
Normal Wear and Tear: The warranty does not cover damage that results from normal aging or wear of the artwork over time.
Improper Handling or Storage: Damage caused by improper framing, handling, storage, or exposure to adverse environmental conditions (such as sunlight, humidity, or extreme temperatures) is not covered.
Alterations or Modifications: Any alterations, repairs, or modifications made by you or any third party after the purchase will void the warranty.
How to Make a Warranty Claim
If your artwork has a defect or was damaged during shipping, please follow these steps:
Contact Us: Reach out to our customer service at ous.originalworks@gmail.com within 3 months of receiving the artwork. Provide the following:
Order number
Description of the issue
Photographs showing the defect or damage
Assessment: Our team will assess the issue and provide instructions for the next steps. If the claim is valid, we will arrange for a repair or replacement.
No Refund Policy
Please note that we do not offer refunds for our original artwork. If the artwork is found to have a defect or was damaged during shipping, it will either be repaired or replaced, but no monetary refunds will be issued.
Return Process for Repair/Replacement
Return Shipping: If your artwork needs to be returned for repair or replacement, we will cover the cost of return shipping within 3 months of purchase.
Replacement Process: If the artwork is deemed faulty, we will replace it with an identical or similar piece. If a direct replacement is not available, we will work with you to find a suitable alternative.
Conclusion
Thank you for choosing OüS Shop. We are committed to providing you with high-quality original artwork and excellent customer service. Your satisfaction is our priority!